Monorale AI — Refund Policy **Version:** v5.0.0 **Effective Date:** 17 September 2026 **Last Updated:** 17 September 2026 This Refund Policy explains the circumstances in which refunds may be available for purchases made through **Monorale AI**. Monorale AI is operated by **MONORALE AI LTD**, a company incorporated in England and Wales. ## 1. General Refund Policy **Purchases are generally final and non-refundable.** Monorale AI provides digital AI services that require computing resources, infrastructure, software capacity, AI processing, and other operational resources. When you purchase credits, tokens, subscriptions, or other digital services, resources may be allocated to provide those services. For this reason, we generally do not provide refunds for purchases once the applicable service has been supplied or resources have been allocated. ## 2. Credits and Tokens Credits and tokens are digital usage units used to access Monorale AI features. Unused credits or tokens are generally **non-refundable**. A credit or token balance does not represent money held on your behalf and cannot ordinarily be exchanged for cash. Purchasing additional credits or tokens after already having an existing balance does not create a right to refund the previous balance. ## 3. AI Requests AI requests may consume credits or tokens based on the applicable feature or model. Once an AI request has been processed, the associated usage is generally considered consumed even if you do not like the resulting output. AI-generated results can vary and are not guaranteed to meet a user's expectations. For this reason, dissatisfaction with an AI-generated result does not ordinarily qualify for a refund. ## 4. Subscriptions Where Monorale AI offers subscriptions, subscription charges are generally non-refundable once the applicable billing period has started. Cancelling a subscription normally prevents future renewal but does not automatically refund the current billing period. Any cancellation rights required by applicable consumer law remain unaffected. ## 5. Accidental Purchases Accidental purchases are generally non-refundable. Before confirming a transaction, you are responsible for checking the selected product, plan, quantity, and price. You are also responsible for maintaining the security of your account and payment methods. ## 6. Technical Issues If a significant technical problem prevents you from receiving a purchased service, please contact Monorale AI promptly. We may investigate the issue and, where appropriate, restore affected credits, provide replacement usage, correct the problem, or provide another appropriate remedy. This does not create a general entitlement to a monetary refund. ## 7. Duplicate or Incorrect Charges If you believe you have been charged more than once for the same transaction or charged incorrectly due to a technical or billing error, contact us with the relevant transaction details. We will investigate the issue and provide an appropriate remedy where an error has occurred. ## 8. Statutory Consumer Rights This Refund Policy does **not** remove or restrict statutory consumer rights. Depending on your location and the circumstances of the purchase, applicable law may provide rights relating to digital content, digital services, subscriptions, defective services, cancellation, refunds, or other remedies. Nothing in this Refund Policy is intended to exclude, restrict, or override a right that cannot legally be excluded or restricted. ## 9. Refund Requests If you believe you are legally entitled to a refund or other remedy, please contact Monorale AI through the support or contact method provided on our website. When contacting us, please provide: * the email address associated with your Monorale AI account; * relevant order or transaction information; * the date of purchase; and * a description of the issue. We may request additional information reasonably necessary to investigate the request. ## 10. Policy Changes We may update this Refund Policy as Monorale AI develops or as applicable laws and requirements change. The current version will be published through Monorale AI. **MONORALE AI LTD** ---